Legal
Privacy Policy
How we handle your personal information.
Last updated 30 October 2026
What we collect
Account details (email, display name, notification preferences), wallet deposits and transactions, orders, the numbers assigned to you, SMS messages received on those numbers, and support conversations. We also keep security logs needed to prevent fraud and abuse.
Why we use it
To run your account, process payments, deliver SMS codes, reconcile refunds, provide support, meet legal and accounting obligations, and detect prohibited use.
Who receives it
Paystack processes your card and bank payments; we never see full card details. Our number provider receives the country and service of each order and delivers the SMS to us. Our hosting and database providers store data on our behalf. We do not sell personal data.
Retention
Financial and order records are retained for accounting and dispute handling. SMS content is stored with your order. This policy does not promise a specific automatic deletion date; retention periods require business and legal review.
Your rights
You can request access, correction or deletion of your personal data through an account support ticket. Requests are reviewed subject to applicable legal and record-retention obligations.
Security
Passwords are stored hashed, provider keys stay on our servers, and wallet balances can only be changed by server-side checks.